Payment & Invoices

• Can I request a quote / invoice without paying for an order?

  We have a new fancy system for requesting a PDF quote / invoice from your shopping cart, without actually placing an active order in our system. 'Log in' to our store as a new customer or returning customer Add the shipping address for this order (click on 'View Addresses') including name, addre...

• Can I use NDIS funding with you?

  We can help you with NDIS purchases if your NDIS plan is either 'Self Managed' or 'Plan Managed', but not if it's NDIA (agency) managed.  As a family business, we have chosen to not register with the NDIA at this time. This may change in the future. For those that are NDIA managed, we welcome pri...

• Do you accept payment via HCWA or BetterStart funding?

  Yes, we do accept payment via HCWA and BetterStart funding. The three options are: 1.  Your OT places an order via our online store (www.sensorysuperheroes.com) and includes your shipping address and contact details in the order, then makes the funding claim on your behalf in order to reimburse...

• Do you supply a tax invoice once I pay for my order?

  You will automatically receive a PAID tax invoice automatically via email (check your junk / spam folder.

• What products can I purchase using NDIS funding?

  Do you or your child have 'Assistive Technology' included in their NDIS Plan? Assistive Technology and Consumables form part of the 'Core Budget', which is designed to fund the supports that help your child with everyday activities, their current disability related needs, and things that help th...